How do I cancel my KultureShock.Net account and close my website?

If you want to cancel your KultureShock.Net account and close your website, take the following steps within the Control Center:

  1. Click on the Account tab.
  2. Click on the Cancel Account button at the bottom of the Account page. 
  3. Confirm that you want to close your account by following the instructions on the Cancel Account page.

You are solely responsible for properly canceling your account. An email or support ticket requesting cancellation of your account is not considered cancellation. All monthly services fees are non-refundable, so, to avoid being charged for an additional month of service, you should cancel your account at least 2 business days prior to the end of your billing period. To see when your next billing date will be, log into your Control Center and click on the Account tab.

The day after your billing period ends, your account and website will be automatically closed and your credit card will no longer be charged for the monthly service fee. You can undo account cancellation at any time up until the last day of your billing period. 

Free Domains

If Kulture Shock provided you with a free domain for your website and you wish to obtain and transfer that domain after cancelling your account, a $20.00 Domain Fee will be charged to your credit card to unlock the domain record and send you the authorization code you'll need to transfer it to a Domain Registrar of your choice.

You are responsible for initiating and paying for any domain transfer fees at the Domain Registrar you choose. However, if you set up a domain account with Name.com and email your Name.com account number to support@kultureshock.net, we can transfer the domain over for you.

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